Last updated: 04 February 2026
SchoolManager™ Support
Support channels, what to include in requests, and how to report security incidents.
AddressFA571 BISSAU STREET, Prampram, Ghana. GN-0156-7972
P. O. Box PP143, Prampram, Ghana.
How to get help
For assistance with SchoolManager™, contact us by email:
Email: support@basic.edu.gh
Please include:
- School name and subdomain (if applicable)
- What you were trying to do
- Exact error message (copy/paste if possible)
- Screenshots (avoid showing learner names where possible)
- Date/time the issue happened
Common requests we handle
- Account access and role/permission changes
- School setup (terms, grading, classes, branding)
- Data imports/exports guidance
- Finance setup (fee heads, receipts, ledgers)
- Integrations (SMS/email/payment configuration)
- Bug reports and feature requests
Security incidents
If you suspect unauthorised access, please email support@basic.edu.gh immediately with “SECURITY” in the subject. Include:
- School subdomain / tenant name
- Approximate time of incident
- What you observed (screenshots if safe)
- Any affected accounts
We may request additional details to investigate. Schools should also reset passwords and review user access promptly.
Address
FA571 BISSAU STREET, Prampram, Ghana. GN-0156-7972
P. O. Box PP143, Prampram, Ghana.